Resolution without the wait
Most customer service calls are the same handful of questions, repeated hundreds of times. The bot handles those instantly, and only escalates the genuinely complex ones.
70%
Calls resolved without a human
0
Wait time, no queue at all
24/7
Coverage, including nights and weekends
Frequently asked questions
What percentage of calls can the bot resolve without a human?
In practice, around 70% of recurring customer service inquiries are fully resolved by the bot alone, escalating the rest to a human rep with full context already logged.
How does the bot decide when to escalate to a human rep?
When it detects a request outside its scope, a frustrated tone, or an explicit ask for a human, it transfers the call with a summary of what was already discussed, so the customer doesn't repeat themselves.
Does the bot work during peak hours when the service desk is overwhelmed?
Yes. Unlike a human team limited by headcount, the bot handles unlimited concurrent calls, so peak hours don't create a queue.