What it handles
Answers every incoming call, business hours or after hours
Routes urgent calls live to the right person based on configurable rules
Logs every non-urgent call with a full summary for follow-up
Answers basic questions directly, without ever reaching a human
Frequently asked questions
Does the bot answer every single call, or just after hours?
You choose. It can cover only after-hours and overflow calls, or handle every incoming call around the clock, with human routing available whenever your team is free.
How does the bot decide which calls need urgent routing?
Based on configurable rules, keywords, caller identity, or explicit urgency in the conversation, the bot can transfer live to a specific person or send an immediate alert.
What happens to calls that aren't urgent?
They're logged with a full summary, caller details, and reason for calling, ready in your CRM or leads portal for follow-up during business hours.